Returns & Exchanges

Products may be eligible for return or exchange within 7 days of delivery, provided they are unused, unworn and returned in their original condition and packaging.

The jewellery must be returned in its original condition with all original packaging, certificates, tags and accompanying documents.

Returns may not be accepted for customised, personalised or specially made jewellery unless the product is received damaged or defective.

Customers must contact Heswa Jewels within 7 days of delivery to request a return or exchange.

All returned jewellery will be inspected by our team before the return or exchange is approved.

Eligible products may be exchanged subject to product availability and applicable price differences.

Once the returned product passes our quality inspection, the eligible refund will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.

If your jewellery arrives damaged or defective, please contact us within 24 hours of delivery with clear photos/videos of the product and packaging.

Return shipping instructions and applicable charges will be communicated by our team after the return request is reviewed.

For return or exchange assistance:

Email:
heswajewelss@gmail.com

Phone / WhatsApp:
+91 8160672400