faq

Heswa offers lab-grown diamond jewellery including rings, earrings, bracelets, pendants and necklaces, crafted in BIS Hallmarked 9K, 14K and 18K real gold.

Yes. Lab-grown diamonds are real diamonds with the same chemical, physical and optical properties as mined diamonds. They are created in a controlled laboratory environment rather than extracted from the earth.

Yes. Our lab-grown diamonds are available with IGI or GIA certification, depending on the selected piece.

We offer jewellery crafted in BIS Hallmarked 9K, 14K and 18K real gold.

Yes. Heswa offers custom jewellery services. You can discuss your preferred diamond shape, size, gold colour and design with our team.

You can refer to our Ring Size Guide before placing your order. If you are unsure about your size, our team can also assist you.

We make every effort to display our jewellery as accurately as possible. However, slight differences in colour or appearance may occur due to lighting, photography and screen settings.

We accept secure online payments through the payment methods available at checkout, including major cards, UPI and other supported payment options.

Yes. Payments are processed through secure and trusted payment gateways. Heswa does not store your complete card or banking details.

Your payment is charged when you successfully complete your order through our secure checkout.

Yes, UPI payment options are available at checkout, subject to the payment methods supported for your order.

Please wait a few minutes and check your order confirmation. If the order is still not confirmed but the amount has been deducted, contact our customer support team with your payment details or transaction reference.

Payment methods generally cannot be changed after an order has been successfully placed. Please contact our support team as soon as possible if you need assistance.

Once your order has been dispatched, you will receive tracking information through your registered email or phone number.

Delivery timelines depend on the product, customisation requirements and delivery location. The estimated delivery timeline will be communicated during the order process.

Yes, Heswa offers worldwide shipping. Shipping availability and delivery timelines may vary depending on the destination.

Order cancellation may be possible before the order enters production or dispatch. Please contact our customer support team as soon as possible after placing your order.

Heswa offers a 7-day return policy on eligible products. Products must meet the conditions mentioned in our Return & Refund Policy.

Custom-designed or personalised jewellery may have different return conditions because it is created specifically for you. Please contact our team before placing a custom order for complete details.

Please contact us as soon as possible after delivery and provide photographs or videos of the package and jewellery. Our team will review the issue and assist you with the next steps.

Yes. Heswa offers a 100% buyback policy, subject to the applicable terms and conditions.

Keep your jewellery away from harsh chemicals, perfumes, cosmetics and excessive moisture. Store each piece separately in a soft jewellery pouch or box when not in use.

We recommend removing your jewellery before swimming, bathing, exercising or engaging in activities where it may come into contact with chemicals, chlorine or excessive moisture.

Gently clean your jewellery using a soft, lint-free cloth. For professional cleaning or maintenance, contact the Heswa team for guidance.

Store each jewellery piece separately in a clean, dry and soft-lined jewellery box or pouch to help prevent scratches and tangling.

Warranty coverage depends on the jewellery piece and applicable terms. Please refer to the product information or contact our team for specific warranty details.